CX Reading during Self-Quarantine

Hi folks! I know many of you are turning to reading, podcasts, YouTube to keep on with your #CX learnings.

Here are a few recommended books, all available from Amazon!

What Customers Crave has a great audiobook!

Chief Customer Officer 2.0 is a must read for all CX leaders.

If you're considering getting CCXP certification, Outside In is a strongly suggested read.

The Customer Experience Book provides some practical tips and tricks for those starting out in CX.

Customer Experience is a compilation book with content from 22 global CX professionals.

Up next on my reading list:

Customer What? By Ian Golding - hard to come by for us Canadians!

Did I miss a great Customer Experience related book? Post a pic or link in the comments!


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Proudly helping leaders to amplify their customers' experience for amplified results

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