• Janelle

CX Reading during Self-Quarantine


Hi folks! I know many of you are turning to reading, podcasts, YouTube to keep on with your #CX learnings.


Here are a few recommended books, all available from Amazon!


What Customers Crave has a great audiobook!


Chief Customer Officer 2.0 is a must read for all CX leaders.


If you're considering getting CCXP certification, Outside In is a strongly suggested read.


The Customer Experience Book provides some practical tips and tricks for those starting out in CX.


Customer Experience is a compilation book with content from 22 global CX professionals.


Up next on my reading list:


Customer What? By Ian Golding - hard to come by for us Canadians!







Did I miss a great Customer Experience related book? Post a pic or link in the comments!

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