Hi folks! I know many of you are turning to reading, podcasts, YouTube to keep on with your #CX learnings.
Here are a few recommended books, all available from Amazon!
What Customers Crave has a great audiobook!
Chief Customer Officer 2.0 is a must read for all CX leaders.
If you're considering getting CCXP certification, Outside In is a strongly suggested read.
The Customer Experience Book provides some practical tips and tricks for those starting out in CX.
Customer Experience is a compilation book with content from 22 global CX professionals.
Up next on my reading list:
Customer What? By Ian Golding - hard to come by for us Canadians!
Did I miss a great Customer Experience related book? Post a pic or link in the comments!