Adding Lego Serious Play into your CX Program
How Lego Serious Play can amplify your customer experience program
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Janelle
- Jul 16, 2020
- 2 min
Anticipating problems should be part of your CX strategy
An introduction to the concept of customer experience recovery.
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Janelle
- Jul 14, 2020
- 4 min
The connection between Business and Customer Experience
All CX leaders need to have a well developed business acumen. Join Ruth Crowley, Alec Dalton and Janelle Mansfield, MBA, in this conversat
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Janelle
- Jan 9, 2020
- 2 min
A look at Indigo's approach to CX
A couple of weeks I was having a lovely lunch chat about Customer Experience and the Retail sector with some friends in Saskatoon. The...
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Janelle
- Dec 16, 2019
- 2 min
Tips for executing your Customer Experience Strategy
Learn about how to execute your CX strategy (Customer Experience)
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Janelle
- Oct 2, 2019
- 1 min
Design Thinking and Customer Experience
Learn about which Design Thinking tools I use regularly in my consulting and Customer Experience practice.
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Janelle
- Jul 12, 2019
- 3 min
Moving to ecstatic with a designed customer experience, and a CX strategy
As a mid-size business owner, when you think of the experience you provide, do you only think about customer service? Outstanding...
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Janelle
- Jul 8, 2019
- 5 min
Unlock the value of CX with a Customer Experience Strategy
The value of investing in Customer Experience, and the impacts of not. Uncover how a customer experience strategy can elevate your business
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Janelle
- May 30, 2019
- 2 min
How emotionally intelligent are your customer-related processes ?
Are your frontline agents and team members not only trained, but also empowered to adapt and adjust their responses to their customers?
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Janelle
- Apr 1, 2019
- 2 min
CX is EVERYONE's JOB
Yeah, yeah, I know what you're thinking. "I work in {insert your job function here}, there's no way I'm responsible for customer...
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