Screen Shot 2019-03-26 at 4.21.02 PM.png
  • YouTube - Black Circle
  • Facebook Basic Black
  • Twitter Basic Black
  • Black Instagram Icon
  • HOME

  • GET TO KNOW US

  • WORKING TOGETHER

  • LEARNING

  • More

    Use tab to navigate through the menu items.
    • All Posts
    • #100tinychanges
    • General CX
    Search
    Adding Lego Serious Play into your CX Program
    Janelle
    • Jul 18, 2020
    • 10 min

    Adding Lego Serious Play into your CX Program

    How Lego Serious Play can amplify your customer experience program
    21 views0 comments
    Anticipating problems should be part of your CX strategy
    Janelle
    • Jul 16, 2020
    • 2 min

    Anticipating problems should be part of your CX strategy

    An introduction to the concept of customer experience recovery.
    14 views0 comments
    The connection between Business and Customer Experience
    Janelle
    • Jul 14, 2020
    • 4 min

    The connection between Business and Customer Experience

    All CX leaders need to have a well developed business acumen. Join Ruth Crowley, Alec Dalton and Janelle Mansfield, MBA, in this conversat
    44 views0 comments
    A look at Indigo's approach to CX
    Janelle
    • Jan 9, 2020
    • 2 min

    A look at Indigo's approach to CX

    A couple of weeks I was having a lovely lunch chat about Customer Experience and the Retail sector with some friends in Saskatoon. The...
    10 views0 comments
    Tips for executing your Customer Experience Strategy
    Janelle
    • Dec 16, 2019
    • 2 min

    Tips for executing your Customer Experience Strategy

    Learn about how to execute your CX strategy (Customer Experience)
    12 views0 comments
    Design Thinking and Customer Experience
    Janelle
    • Oct 2, 2019
    • 1 min

    Design Thinking and Customer Experience

    Learn about which Design Thinking tools I use regularly in my consulting and Customer Experience practice.
    64 views0 comments
    Moving to ecstatic with a designed customer experience, and a CX strategy
    Janelle
    • Jul 12, 2019
    • 3 min

    Moving to ecstatic with a designed customer experience, and a CX strategy

    As a mid-size business owner, when you think of the experience you provide, do you only think about customer service? Outstanding...
    5 views0 comments
    Unlock the value of CX with a Customer Experience Strategy
    Janelle
    • Jul 8, 2019
    • 5 min

    Unlock the value of CX with a Customer Experience Strategy

    The value of investing in Customer Experience, and the impacts of not. Uncover how a customer experience strategy can elevate your business
    14 views0 comments
    How emotionally intelligent are your customer-related processes ?
    Janelle
    • May 30, 2019
    • 2 min

    How emotionally intelligent are your customer-related processes ?

    Are your frontline agents and team members not only trained, but also empowered to adapt and adjust their responses to their customers?
    14 views0 comments
    CX is EVERYONE's JOB
    Janelle
    • Apr 1, 2019
    • 2 min

    CX is EVERYONE's JOB

    Yeah, yeah, I know what you're thinking. "I work in {insert your job function here}, there's no way I'm responsible for customer...
    31 views0 comments
    CX 101
    CX 101 - Emotional Intelligence with learning challenge
    03:28

    CX 101 - Emotional Intelligence with learning challenge

    This video introduces CX beginners to the concept emotional intelligence or empathy as it relates to customer experience. Challenge: Watch TV! Watch some of the most dramatics shows to help solidify your learnings. Who should watch: leaders who are just learnings the concepts of CX, mid-level managers, and anyone interested how customer experience can help amplify their business, department, role, career. Presented by: Janelle Mansfield of Amplified Customer Experience Learn more at: www.amplifiedcx.com #designthinking #cx #customerexperience #leadershipdevelopment #professionaldevelopment #results #growth #growthhack #marketing #journeymap #journeymapping
    CX 101 - Demographic vs. Psycohgraphic data
    03:12

    CX 101 - Demographic vs. Psycohgraphic data

    In this video we explore the importance of considering more than just demographic data when building your target customer or customer personas. Psychographic data provides you a glimpse into the minds and hearts of people. Hone your skills by reviewing videos of your customers (or other folks) and look for similarities and other cues that will you help you understand if they are in fact your ideal customer. Presented by Janelle Mansfield of Amplifiedcx.com #100tinychanges #cx201 #cxpa #customer #customerpersona #customerdata #cx #customerexperience #emapthymap #customerstrategy #growth #emotionalintelligence #videodata
    CX 101 - The Deliverable vs. The Process (What's more important?)
    02:48

    CX 101 - The Deliverable vs. The Process (What's more important?)

    In your team, what's generally more important, the deliverable (making it's sure it's done, and it's done on time) or the process (being open to where the process will take you and knowing that it might change what you deliver). Do you know how to design experiences, teams and workloads that deliver more than just a deliverable? Immersive learning and immersive teaming are core competencies that will help you get more out of your deliverables, and that investment of time and effort into the journey. Presented by Janelle Mansfield of www.amplifiedcx.com Want to learn more, subscribe or contact us @ hello@amplifiedcx.com
    CX 101 Group Training / Group Coaching for CX Beginners apply @ www.cx4beginners.com
    04:03

    CX 101 Group Training / Group Coaching for CX Beginners apply @ www.cx4beginners.com

    www.cx4beginners.com Are you relatively new to the Customer Experience world? Are you feeling overwhelmed with your new CX role? Are you uncertain about what CX tools are out there? Are you struggling to feel confident in your role AND support your customers? If you have less than 3 years experience in Customer Experience (either it's your primary role, or a secondary role for you), and you would like a subject matter expert to help you navigate the complex field of CX, then watch this video. I'm so excited to be launching this program to help CX novices get more comfortable, and bring more value. This 6-week program consists of 4 key elements: 6 weekly live online Group Training sessions 3 1:1 coaching sessions tailored to your needs unlimited laser questions by email complimentary deliverable review of 5 of your deliverables Each week we will cover a different topic, from journey mapping, to emotional intelligence and experience design. For full program details go to: www.cx4beginners.com The next session starts July 9th 2019. Spaces are limited to 5 people per session, apply today to reserve your spot. Presented by Customer Experience Evangelist, Janelle Mansfield, of Amplified Customer Experience www.cx4beginners.com

    © 2020 Amplified Customer Experience. 
    Proudly helping leaders to amplify their customers' experience for amplified results

    hello@amplifiedcx.com

    • YouTube - Black Circle
    • Facebook Basic Black
    • Twitter Basic Black
    • Black LinkedIn Icon
    • Black Instagram Icon