Design Thinking and Customer Experience
Whether or not you're a CX professional, you've likely heard the term Design Thinking. This collaborative, idea generating process is used across professions, and by consultants and professionals alike.
In this video, I review my three favorite Design Thinking tools, that anyone and everyone should be using in their daily worklife:
Empathy Mapping / Personas
All three tools are robust, easy to use, and will get you and your teams talking, debating and thriving.
A few pictures from a recent Design Thinking session that I facilitated on the topic of Customer Experience Design.
The IBM Design Thinking Field Guide is a handy item I keep in my facilitation toolbox and use regularly.
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Do you want to learn more about how to create a compelling, results-based customer experience strategy? Contact Janelle, Customer Experience Consultant @ email@example.com. She can help you design your target customer experience, your experience standards and customer experience outcomes.